Backyard & Condo FAQ’s
Do you have a backyard, condo, or apartment pool?
Our Red Cross certified swim instructors and lifeguards can travel to your house to provide many of our amazing services. Talk about convenience!
There are some common questions that we are asked by our potential clients. We hope that this page will help answer some of your questions.
If you have a question that is not answered here, please use our contact form.
Our Facebook page also contains some awesome information!
Backyard Swimming & Mermaid Lessons:
What is the cancellation and rescheduling policy for lessons?
You have up to 4 hours prior to your swimming / mermaid lesson to cancel the service through our booking system, Acuity.
If 4 hours notice is given, you will be allowed to reschedule the service at no cost.
After the 4 hour cut-off time, please call our office to cancel the service if needed (as Acuity will no longer let you change that service). The service will not be allowed to be rescheduled.
Non-swimming weather (instructor's decision)
If the weather is looking dangerous for swimming (i.e., thunder, lightning, or extremely heavy rain) and it is less than 4 hours before the service, then it is up to the instructor’s discretion to decide if the service should proceed or be rescheduled. Your instructor has been instructed to only make this decision no earlier than 1 hour prior to the service. This is because weather can change depending on what area of the city you are in.
If the weather is looking unsafe for swimming and it is getting close to the service time, your instructor will call you and give you the option to cancel the service and reschedule (at no charge to you).
If you agree to postpone the lesson, the service can be rescheduled at no cost. When re-booking the service, please ensure you mention in the notes section that it is a replacement service due to weather since this will notify me to not charge your account for the service.
If you do not want to reschedule and would like the instructor to still come – that is fine, but if while the instructor is teaching or lifeguarding the weather becomes dangerous, they will end the service. You will not receive a free reschedule for the remaining service time.
Good weather turns bad during lesson
If the weather was ok when your service started but turns bad during the service, the instructor will end the lesson and the leftover service time will be added to future lessons. For example if 15 minutes of a swimming lesson has been taught and then a thunderstorm hits, the instructor would make up the remaining 15 minutes over the next lesson or two (whatever their schedule permits).
Photography & Videography
Absolutely no video taking is allowed during any of our services (regardless if you have instructor permission or not).
How do your semi-private lessons work?
Why are your semi-private lessons capped at 2 swimmers?
When you combine more than two children, it becomes trickier for our instructor to tailor the lesson to the children’s strengths and weaknesses. Children are never identical and each one has a different learning style. By capping classes at two swimmers, our instructors can help guarantee that all of our students become a stronger swimmer at the end of every session.
Will my child receive anything after completing six lessons?
How do the Red Cross swim levels work?
- Starfish: 4 – 12 months (parent participation required). Babies and their caregivers work on getting wet, buoyancy and movement, front, back and vertical position in the water, and shallow water entries and exits
- Duck: 12 – 24 months (parent participation required). Babies and their caregivers work on rhythmic breathing, moving forward and backward, front and back float with recovery, and shallow water entries and exits.
- Sea Turtle: 24 – 36 months (parent participation optional). Toddlers (and their caregivers) work on submersion, front and back floats and glides, jumping into chest-deep water with assistance, kicking on front and front swim.
- Sea Otter: 3 – 5 yrs. Swimmers work on front and back floats and glides, kicking on front with a buoyant object, and will be able to swim 1 metre upon completion of this level.
- Salamander: 3 – 5 yrs. Swimmers work on improving their front and back float and jumping into chest-deep water unassisted. Kicking is added to the front and back glide and swimmers will be able to swim 2 metres upon completion
- Sunfish: 3 – 6 yrs. Swimmers work on kicking and can perform glides (front and back), enter deep water safely, float in deep water, swim with a PFD, and swim 5 metres continuously.
- Crocodile: 3 – 6 yrs. Swimmers further develop the front and back glide with kick, front and back swim, jump into deep water, swim with a PFD in deep water, and swim 10 metres continuously.
- Whale: 3 – 6 yrs. Swimmers increase their distance on front and back glide with kick, increase distance on front and back swim, learn the sitting dive, and will be able to swim 15 metres continuously upon completion of the level.
- Swim Kids 1: Swimmers receive an orientation to water and pool area and work on floats, glides and kicking. Swimmers build their endurance by working on the 5 meters front swim.
- Swim Kids 2: Swimmers work on propulsion skills to move through the water and to remain at surface while doing front, back and side glides. Swimmers work on front swim, and learn about deep-water activities and the proper use of Personal Floating Device (PFD) Perform a 10 meters swim.
- Swim Kids 3: Swimmers increase their distance on front, back and Swimmers receive an orientation to water and pool area and work on floats, glides and kicking. Swimmers build their endurance by working on the 5 meters front swim. side glide with kick, increase distance on front and back swim, learn the sitting dive and will be able to swim 15 meters continuously upon completion of level.
- Swim Kids 4: Swimmers learns back swim and front crawl (10m), work on flutter kick on back, perform kneeling dive, introduction to sculling and can swim 25 meters continuously.
- Swim Kids 5: Swimmers develop front crawl (15m), learn back crawl (15m) and whip kick on back, learn stride dive and treading water, perform head-first sculling on back, and swim 50 meters continuously
- Swim Kids 6: Swimmers increase their distance on front and back crawl (25m) , learn elementary back stroke and the dolphin kick. They also swim 75 meters continuously
- Swim Kids 7: Swimmers increase their distance on front and back crawl (50m) and elementary back stroke (25m). They learn front scull and stride entry. Perform whip kick on front and the dolphin kick. They also swim 150 meters continuously
- Swim Kids 8: Front crawl, back crawl and elementary backstroke to be refined They learn breast stroke, eggbeater/tread water, feet-first surface dive and standing shallow dive. Swim 300 meters continuously
- Swim Kids 9: Front crawl, back crawl, elementary backstroke and breaststroke continue to be refined. Learn side stroke kick and head-first surface dive. Swim 400 meters continuously
- Swim Kids 10: Further refinement of strokes. They learn side stroke, dolphin kick (vertical), and feet- and head-first surface dives with underwater swim. Swim 500 meters continuously
I am not sure what swim level my child is in......
We do need to know roughly what level your child is in so that they are registered for the correct lesson length (30 mins, 45 mins, or 60 mins). If you read the above answer about the Red Cross swim levels, you should be able to pick out roughly what level your child is in.
Backyard Lifeguarding & Birthday Parties:
What is your cancellation & rescheduling policy for lifeguarding services?
You must provide us with a minimum of 8 hours notice if you would like to cancel or reschedule your party. If we receive this notice, you will be allowed to reschedule the party to another date during the summer at no cost.
If you do not want to reschedule the party, you will be refunded the cost of the party minus our $40 administration fee.
Why should I hire a lifeguard for my backyard pool party?
Even if there are other parents near the pool, nothing can replace having a dedicated set of eyes on the pool. When there are lots of parents around, everyone thinks that someone else is watching their child. Our lifeguards have had to jump in a rescue a child that was right beside the parent in the pool. On example of this would be when a parent was chatting with another parent sitting on a deck chair. The parent in the water didn’t notice that their child had slipped into the deep-end. Our lifeguard had to jump in and pull the child to safety as the child was already submerged seconds after slipping down the slope towards the deep-end.
How many lifeguards should I hire for my party?
What rules do your lifeguards enforce?
– No pushing in or around the pool
– No standing on any pool floats or toys
– Only one person on the diving board at a time
In addition to the above rules, please note that our lifeguards will have the sole discretion to decide what entries are allowed into the pool as it will depend on the size and depth of your pool (as well as the number of swimmers in the pool). At no time will flips of any type be allowed. Dives and other jumps into the deep end will be up to your lifeguard’s discretion.
Non-swimmers and swimmers who cannot pass the swim test must remain in the shallow end. Our lifeguards reserve the right to request a child to wear a flotation device if they feel like the child would be in danger by not wearing one.
Your lifeguard will chat with you when they arrive at your house and can discuss if there are any additional rules you would like enforced.
What is the difference between your lifeguarding service and pool birthday party service?
If you book our Pool Birthday Party service, we will send two lifeguards to your party. One lifeguard will focus on ensuring that all swimmers are following the rules while the other lifeguard facilitates games to keep all the swimmers happy. We don’t want anyone to be left out of the fun!