Nepean Indoor FAQ’s

There are some common questions that we are asked about our Nepean Indoor pool facility. We hope that this page will help answer some of your questions.

If you have a question that is not answered here, please let us know through our contact form.

Our Facebook page also contains some awesome information!

To book services at this location, please visit our Nepean Indoor service page.

Nepean Indoor – General Information

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Whereabouts in Ottawa is this facility located?
Our Nepean Indoor facility is located at 41 Grenfell Crescent – Unit #2A.  This is very close to the intersection of Merivale & Slack Rd.
How big is your facility?
Our Nepean Indoor facility is a 1800 sq. ft. warehouse space.  This location has a waiting room, two private change rooms (with showers), private washroom, a 40 ft. salt-water pool, and a party / multi-purpose area.
Tell me a little bit more about the pool itself?
The pool at our Nepean Indoor facility is a salt-water pool.  The pool is 40 ft. long, 7 ft. wide, and 4 ft. deep.  The pool was specifically designed for our company – a pool this size only allows a maximum of two lessons to take place simultaneously.  This allows our instructors to teach their swimmers in a quiet & focused environment.
Photography & Videography
Absolutely no photography is allowed unless consent is received from your instructor. The instructor must also be allowed to view the pictures that you took. If you would like to photograph your swimmer that is permissible as long as your instructor is not in the photograph.

Absolutely no video taking is allowed during any of our services (regardless if you have instructor permission or not).

Nepean Indoor Swimming Lessons

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How do your semi-private lessons work?
Our semi-private lessons are for two swimmers of similar swimming ability. If the swimmers are attempting a Red Cross swim level, they must be in the same level (or very similar). Unlike the City of Ottawa, we do not put together swimmers for semi-private lessons so clients are responsible for signing up two swimmers for these types of classes.

Only have one swimmer, sign up for our private lessons!

Why are your semi-private lessons capped at 2 swimmers?
Our semi-private lessons are for two swimmers of similar swimming ability.   Many clients request to have three or four children per class, but it is our company’s policy to cap classes to two swimmers.

When you combine more than two children, it becomes trickier for our instructor to tailor the lesson to the children’s strengths and weaknesses.  Children are never identical and each one has a different learning style.  By capping classes at two swimmers, our instructors can help guarantee that all of our students become a stronger swimmer at the end of every session.

Will my child receive anything after completing six lessons?
Of course they will!  Hippo in the Bathtub is a training partner with the Red Cross which enables us to provide our swimmers with a Red Cross swim report card.  Swimmers will also receive a level sticker or badge if they successfully complete all the requirements for their swim level.
How do the Red Cross swim levels work?
Preschool swim levels are for children ages 4 months – 6 years old.  There are eight Preschool levels and children will progress through these levels based on their age and swimming ability.

  • Starfish:  4 – 12 months (parent participation required).  Babies and their caregivers work on getting wet, buoyancy and movement, front, back and vertical position in the water, and shallow water entries and exits
  • Duck:  12 – 24 months (parent participation required).  Babies and their caregivers work on rhythmic breathing, moving forward and backward, front and back float with recovery, and shallow water entries and exits.
  • Sea Turtle:  24 – 36 months (parent participation optional).  Toddlers (and their caregivers) work on submersion, front and back floats and glides, jumping into chest-deep water with assistance, kicking on front and front swim.
  • Sea Otter:  3 – 5 yrs.  Swimmers work on front and back floats and glides, kicking on front with a buoyant object, and will be able to swim 1 metre upon completion of this level.
  • Salamander:  3 – 5 yrs.  Swimmers work on improving their front and back float and jumping into chest-deep water unassisted. Kicking is added to the front and back glide and swimmers will be able to swim 2 metres upon completion
  • Sunfish:  3 – 6 yrs.  Swimmers work on kicking and can perform glides (front and back), enter deep water safely, float in deep water, swim with a PFD, and swim 5 metres continuously.
  • Crocodile:  3 – 6 yrs.  Swimmers further develop the front and back glide with kick, front and back swim, jump into deep water, swim with a PFD in deep water, and swim 10 metres continuously.
  • Whale:  3 – 6 yrs.  Swimmers increase their distance on front and back glide with kick, increase distance on front and back swim, learn the sitting dive, and will be able to swim 15 metres continuously upon completion of the level.
Swim Kids swim levels are for children ages 5 – 12.  There are ten Swim Kids levels and children progress through the levels upon completion of the previous level.
  • Swim Kids 1:  Swimmers receive an orientation to water and pool area and work on floats, glides and kicking. Swimmers build their endurance by working on the 5 meters front swim.
  • Swim Kids 2:  Swimmers work on propulsion skills to move through the water and to remain at surface while doing front, back and side glides. Swimmers work on front swim, and learn about deep-water activities and the proper use of Personal Floating Device (PFD) Perform a 10 meters swim.
  • Swim Kids 3:  Swimmers increase their distance on front, back and Swimmers receive an orientation to water and pool area and work on floats, glides and kicking. Swimmers build their endurance by working on the 5 meters front swim. side glide with kick, increase distance on front and back swim, learn the sitting dive and will be able to swim 15 meters continuously upon completion of level.
  • Swim Kids 4:  Swimmers learns back swim and front crawl (10m), work on flutter kick on back, perform kneeling dive, introduction to sculling and can swim 25 meters continuously.
  • Swim Kids 5:  Swimmers develop front crawl (15m), learn back crawl (15m) and whip kick on back, learn stride dive and treading water, perform head-first sculling on back, and swim 50 meters continuously
  • Swim Kids 6:  Swimmers increase their distance on front and back crawl (25m) , learn elementary back stroke and the dolphin kick. They also swim 75 meters continuously
  • Swim Kids 7:  Swimmers increase their distance on front and back crawl (50m) and elementary back stroke (25m). They learn front scull and stride entry. Perform whip kick on front and the dolphin kick. They also swim 150 meters continuously
  • Swim Kids 8:  Front crawl, back crawl and elementary backstroke to be refined They learn breast stroke, eggbeater/tread water, feet-first surface dive and standing shallow dive. Swim 300 meters continuously
  • Swim Kids 9:  Front crawl, back crawl, elementary backstroke and breaststroke continue to be refined. Learn side stroke kick and head-first surface dive. Swim 400 meters continuously
  • Swim Kids 10:  Further refinement of strokes. They learn side stroke, dolphin kick (vertical), and feet- and head-first surface dives with underwater swim. Swim 500 meters continuously
I am not sure what swim level my child is in......
That’s not a problem at all!  Your instructor can run a swim level assessment at your first lesson and then place your child in the appropriate level.  

We do need to know roughly what level your child is in so that they are registered for the correct lesson length (30 mins, 45 mins, or 60 mins).  If you read the above answer about the Red Cross swim levels, you should be able to pick out roughly what level your child is in. 

What is the cancellation and rescheduling policy?
You have up to 4 hours prior to your lesson to cancel the service through your Acuity account.  If at least 4 hours notice is given, you will be allowed to reschedule the service at no cost.

After the 4 hour cut-off time, please call our office to cancel the service if needed (as Acuity will no longer let you change that service). The service can not be rescheduled.

Photography & Videography
Absolutely no photography is allowed unless consent is received from your instructor. The instructor must also be allowed to view the pictures that you took. If you would like to photograph your swimmer that is permissible as long as your instructor is not in the photograph.

Absolutely no video taking is allowed during any of our services (regardless if you have instructor permission or not).

Nepean Indoor Birthday Parties:

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What is your cancellation & rescheduling policy for indoor birthday parties?
You must provide us with a minimum of 24 hours notice if you would like to cancel or reschedule your party.  If we receive this notice, you will be allowed to reschedule the party to another date at no cost.

If you do not want to reschedule the party, you will be refunded the cost of the party minus our $40 administration fee.

What types of Birthday Parties do you offer at this location?
At our Nepean Indoor pool facility, we offer two types of birthday parties:  Mermaid & Pirate!

Both party options are 1.5 hour long parties:  45 minutes of pool time followed by 45 minutes of party time (food, cake, presents).

What is included in the cost of your birthday parties?
When you book a mermaid or Pirate birthday party at our facility, we will provide the decorations, table settings, and place settings (plates, cups, napkins, and cutlery).  All decorations and settings will match the theme of the party!

When you book a party you will be asked what the birthday child’s favourite colors are.  Our staff use this info to customize the decorations!  🙂

As the party host, all you have to bring is the food and loot bags (if desired).  Everything else is taken care by us!